There are many things which can make a customer go mad. One of them is lousy customer service. But this inset picture says it all. Just when an unassuming customer is entering a retail shop, he sees this.
Quote-unquote: Management is not responsible for any loss of hand baggage deposited with security.My question is: Who is then? Isn't security a part of your team? TRUST is one factor which takes a lifetime to build and here it is broken at the very instant when a customer is entering the retail shop.
Image courtesy: Siddhartha Reddy (Twitter handler)